ABC Supply integration support

Email support@tekdek.app. Signed-in users can also open Help in the Tekdek sidebar to file a ticket, which automatically includes their workspace and the page they were on.

Who handles what:

• Tekdek support: connecting ABC, catalog search, pricing shown in Tekdek, building and submitting orders, and any error message in Tekdek.
• Your ABC Supply branch: your ABC account and credit, contract pricing, stock, delivery scheduling, and changes or cancellations to an order that's already been submitted.

You need an ABC Supply account with online access (the login you use for ABC's online tools).

1. In Tekdek, go to Supplier Integrations and click Connect ABC.
2. Sign in with your ABC Supply credentials on ABC's page and approve access.
3. You're returned to Tekdek with Connected to ABC Supply. The button now reads Connected to ABC.
4. Choose your default branch in the branch selector under the ABC Supply card.

Each person connects their own ABC login; Tekdek only sees the accounts and branches that login can access. To disconnect, click the trash icon next to Connected to ABC.

• In proposals: in Add items, click Search catalog. Results show your saved line items and, when ABC is connected, ABC's catalog. Choosing an ABC item fetches its current branch price.
• In your price list: on Line Items, use Link to live pricing to tie a siding or roofing item to an ABC product, and Refresh price from ABC to update it.
• Prices come from the branch selected in Tekdek, so they can differ between branches. Changing an order's branch refreshes its ABC prices.
• Call ABC for price means ABC has no online price for that item at that branch. Get the price from the branch and enter it by hand.

1. Open Material Orders (or a job's Material order quick action) and create an order with ABC Supply as the supplier.
2. Pick the Branch location. Every material must be linked to an ABC item and have a price. Window lines are kept on the order but never sent to ABC.
3. Complete Order details:
   • Delivery address: defaults to the job site and can be changed.
   • Point of contact: the person the branch should call about the order.
   • Delivery date and Delivery time: morning (8–12), afternoon (12–5) or anytime (8–5).
   • Delivery service: common carrier, customer pickup, express pickup, our truck (roof, ground or window), or third-party carrier. Availability depends on the branch.
   • Notes are passed to the branch with the order. Color choices are added to each line's description.
4. Click Submit order to ABC. If something is missing, the button explains what before anything is sent.

The order shows Submitted to ABC Supply. with ABC's confirmation number, and goes to the selected branch for processing. Keep the confirmation number: it's how both your branch and our team find the order.

To change or cancel a submitted order, contact your ABC branch with the confirmation number. Tekdek can't edit an order once ABC has accepted it.

Messages you might see in Tekdek, and what to do:

“Reconnect required to submit orders.”

The ABC connection was made before order submission existed and lacks ordering permission. On Supplier Integrations, disconnect ABC Supply (trash icon) and click Connect ABC again. Search and pricing keep working in the meantime.

“ABC token expired — reconnect required”

The ABC sign-in has lapsed. Disconnect and reconnect ABC Supply on Supplier Integrations, then submit again.

“Missing required order details before submitting to ABC: …”

Fill in every field listed under Order details: branch, delivery service, delivery date and delivery time.

“… item(s) aren't linked to an ABC catalog code with a unit of measure yet”

Each listed material needs to be linked to an ABC item. Use the item's link action on the order to pick the matching ABC product, then submit again.

“… item(s) don't have a price yet”

Refresh the item's ABC price, or enter the agreed price by hand. Orders never go to a branch with a $0 line.

“Call ABC for price”

ABC has no online price for that item at the selected branch. Get the price from the branch and enter it on the line before submitting.

“This order has no items ABC can fulfill (windows aren't sold by ABC).”

Window lines are never sent to ABC. Add at least one ABC catalog item, or order windows from their own supplier.

“ABC order submission failed (…)”

ABC rejected the order and the reason is shown after the status code. Correct the field it names, then submit again. If the reason isn't clear, email us the order and the full message.

“Ordering through ABC Supply isn't switched on for this workspace yet.”

Live ordering is enabled per workspace. Email support@tekdek.app and we'll get you set up.

If a customer contacts you about an order placed through Tekdek, or you need anything from us, email support@tekdek.app with “ABC Supply” in the subject and include whatever you have of:

• the ABC confirmation number and branch number;
• the contractor's company name and the purchase order (PO) number on the order;
• what went wrong, and when.

Orders placed through Tekdek arrive as standard sales orders with the contractor's PO number, ship-to account, delivery address and window, point of contact, and one line per ABC item (item number, quantity, unit of measure and unit price).

• Each user connects with their own ABC login through ABC's sign-in page. Tekdek never sees or stores ABC passwords.
• ABC access tokens are encrypted at rest (AES-256-GCM) and only used on Tekdek's servers.
• Tekdek sends ABC only what an order needs; it never shares other customers' data.
• Disconnecting ABC in Tekdek removes the stored connection immediately.

See our Privacy Policy for more.